Support Plans - as of July 2004
 
Nanosphere can offer the following plans these are based on a single site small business of 15 or less computers

Small Business Service Agreement - Basic

  • One scheduled monthly maintence visitation

  • One Free Onsite Support - Response time within 24 hours

  • Remote computer support if available

  • Free telephone technical support

  • Free computer and technical advice

    • *additional service charges at $88/hour (inc GST)

    PRICE $440 per month inc GST


    Small Business Service Agreement - Advanced

  • Two scheduled monthly maintence and update visitations

  • Unlimited Free Onsite Support - Response time within 24 hours

  • Free remote computer support (if available)

  • Free telephone technical support

  • Free computer and technical advice

    • PRICE $880 per month inc GST